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Frequently Asked Questions: |
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How quickly after I pay will my CallSite service be activated?
Generally your CallSite service will be activated instantly after
your payment is processed. |
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How quickly can I add CallSite to my Web site?
Generally you should allow 2 to 4 hours of reading and customization to
master the operation of the service, to add CallSite buttons to your Web
site and to set up your Agents with their CallSite. |
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How can I pay for the service?
Conveniently with credit card (Visa, Master card or Aemx) online through
a secure order form. |
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How many calls can my Agents receive per day on their CallSite buttons?
An unlimited number. |
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Are there any charges for the Voice communication between the
customer (caller) and the Agent?
No. The caller and your Agents can be any where in the world and
you will pay nothing extra for all the voice communication between
them through your CallSite system. |
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How is the quality of the Voice?
On a 56K modem, it is generally better than a typical mobile phone.
Of course depending on internet congestion, the quality of the
sound cards, speakers & microphone. |
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How easy is it to add CallSite to my Web site?
Very easy. After you are signed up:
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Create the Agent accounts via the CallSite Web based Admin
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Give to your Agents the CallSite Agent software
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Create the HTML for each Agent via the Admin
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Copy & paste the HTML code for each Agent to your Web pages
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Or generate a call routed button and copy & paste this HTML
code into your Web pages pointing to a group of Agents
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What is the minimum number of Agent Seat licenses that I can
sign up for?
2 Agent Seats per month. |
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What does the Agent Seat licensing mean?
This is the maximum number of people (Agents) in your company that
can be communicating at the same time with your Web site visitors.
So for example if you have the 5 Agent license that means up
to a maximum of 5 people (Agents) in your organization can be
entered into your CallSite system and thus able to communicate
via your CallSite with your Web based customers. You can add
and remove as many Agents as you want, but the maximum number
is limited to the number of Seat licenses that you have signed
up for. |
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What are the limitations of CallSite service vs the Enterprise
software?
CallSite Enterprise software has the following additional features:
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LiveTrax
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Dynamic RGT
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Access to the server for connectivity to for example an
SQL DB.
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