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CallSite LiveTrax Technology
Ask yourself this:
What if you went to a store and no sales people greeted you and offered you assistance even after you had exhibited the profile of a serious customer! Worst still, what if there were no sales people for you to talk with and ask questions from! Would you shop at this store? Very likely Not.

How much sales would this business be loosing?
Clearly the business that treated its customers in such away would be missing on significant sales and would be establishing little or no relationship with its customers. Yet that is precisely what is happening to customers visiting a Web site today. Well that is those Web sites that are not equipped with CallSite.

LiveTrax will make your site come alive!
The LiveTrax feature of CallSite will enable you for the 1st time to understand your Web site customers in real time and to provide them with live assistance, as if they had entered a real world business.


LiveTrax makes your Web site come alive by enabling you to:

  • See in real time customers arriving on your Web site: who referred them, on which page they landed, etc.

  • Observe their movement through your Web site: by seeing in real time their track through your web site, that is which web pages they visited, how long they spend on each web page, etc.

  • Set alarms to be notified in case of them following a certain behavior (sequence of Web pages)

  • Proactively call the customer: "Hi, how may I help you?".





This is the LiveTrax screen that your CallSite Agents will look
at all the time to observer the profile of all customers visiting your Web site 



This is the LiveTrax detail page about a given customer,
it indicates the detail path that the customer has taken through your Web site

                            

 










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