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Call Routing


CallSite Call Routing feature allows you to designate group of Agents in your company to be connected to a single Callsite button. Hence for example you can have 20 sales or tech support people grouped into one group and callable via one call routed CallSite button. When the customer clicks on the Callsite button, CallSite call routing technology will connect the caller to an Agent from the group based on the call routing logic.

CallSite system comes with a basic call routing logic: the call is connected to the next available Agent in the group either based on ascending name order or random selection.

The Enterprise version of CallSite can have call routing logic implemented as per your specifications.











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