The Leader in Web Conferencing, Web Live Support and more.....
Voice Conferencing, Application Sharing, Secure Communication, plus much more.


Call Escalation and Forwarding

With the Call Escalation feature, an Agent can transfer a customers call to another Agent. So if an Agent cannot answer a callers call, he/she can easily transfer the call to another Agent who can, wherever in the world that the other Agent may be.

With the Call Forwarding capability of CallSite, and Agent can designate to have his/her calls forwarded to other Agent(s). As with the regular telephone the utilities of such a capability are obvious.











   NetDIVE, eAuditorium, CallSite, SiteSticky, and Oxygen are trademarks of NetDIVE Inc. All other trademarks belong to their respective owners.
    (c) 1997 - 2008 NetDIVE Inc. All rights reserved.