CallSite Server Installation
 
 

Section: II.F

Adding/Modifying/Removing an Agent

Please note: you can create agents using a simple GUI based admi application (see section 5).
If your CallSite system is linked to a database, you will not use the users.cfg file.

A user file (users.cfg file) is required for the keeping an account of the persons at your company (Agents) who receive calls or messages from a CallSite button. The user file keeps track of individual preferences for Agents.

  • This user file (users.cfg file) should be created in simple text format.
  • The users.cfg file should then be placed in the '/callsite/server/' directory on your Web server.
  • After you modify the users.cfg file, you should restart the CallSite server for the changes to take place.

Follow the format of the sample user file provided :

[john]
Password=sunny-day
Admin=false
First=Agent
Last=
Email=test@test.com HomePage=http://www.netdive.com Busy=
StatusInvisible=
BlockProfile=true


Field Descriptions

[name]
The Agent's name in CallSite

Password
The Agent's password

Admin=<true/false>
This value determines whether or not an agent is also a CallSite admin or not depending whether the value is true or false.

First
The Agent's first name

Last
The Agent's last name

Mail
The email address where customers messages are sent when Agent is offline or rejects a call.

HomePage
The Agent's home page URL.

Busy=<true/false>
This value determines whether or not an agent is busy or not depending whether the value is true or false when a customers makes a call. This value must either be left blank or set to true. If it is set to false, the agent will not be able to receive calls from the customers as his status will always be seen to be 'busy' by the customers.

StatusInvisible=<true/false>
 With the help of this value, the agents can set their status to be either 'visible' or 'invisible' for the customers. This value should either be left blank or set to false. If it is set to true, the agent will always be invisible for the customers.

BlockProfile=<true/false>
 With the help of this value, the agents can choose to block their personal information to be either visible or invisible by other users. If this value is set to true, the other users will not be able to view the personal information like name, email etc. of the agent.

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