You can add the LiveTrax with Call Capability to your webpages by adding the following pieces of code in the webpages which are enabled with this feature:

Step 1:

Include file "tracking.js" into the page in which you want to install the LiveTrax with call capability feature.

For example,

Step 2:

Insert the CallSite Call Button applet into the web page which you want to track, with the ability to call and add the applet parameter "trackingID" to it:

For example,

(If this CallSite Call Button is a call routed button then all the agents in one group will receive the LiveTrax data feed. Else if the call button is connected to a single agent, then only that agent will be able to receive the LiveTrax data feed.

Step 3:

Insert the javascript part anywhere in the HTML body part into the web page:

For example,

Here, the first parameter "button0" must be the same as the value of the "trackingID" parameter that has been mentioned above. The second parameter "Main Page" is the name (description) of the page which contains the LiveTrax with call capability and which will be displayed to your Agents in their LiveTrax windows. So select a name that is clearly descriptive of the page to make customer profiling easier. Both these values should be placed separately within double quotation marks as shown above.

With the above three steps executed;

(1) You will have added a CallSite call button to a web page which the customer can use to call Agents

(2) Your Agents will be able to track the movement of a customer within this page

(3) Your Agents will be able to proactively call the customer.