To install the LiveTrax feature, you will need to have your CallSite License enabled to use LiveTrax. You can then configure the server.cfg file (located in the '/callsite/server/' directory) to enable LiveTrax by using the Graphical Admin tool of CallSite. To access the Graphical Admin tool of CallSite for configuring LiveTrax, you will need to log in as an Admin into your CallSite Admin and then click on the 'LiveTrax Admin' tab. The following window opens up:

The fields contained in the above window are:

(1) Check Period: This is the number of seconds for which the tracking server waits until it re-checks every visitor's session. If you set it to 4 seconds it will check all the registered sessions every 4 seconds. During one check it removes sessions that have timed out or have been inactive. The value of this parameter must be at least 1 second and a reasonable value can be approximately half of the session timeout. The minimum value is 1 second for fastest response.

(2) Session Timeout: This is the amount of time (in seconds) after which the system will remove the tracking of a particular visitor. If the server does not receive a "tick" (ticks are sent every 5 seconds from the tracking pages) it removes the session. This value should not be close to the 5 seconds, some clients might not send the tick for some longer time due to their browser being slow or what have you. This value should be at least 10 seconds (Note: 10 seconds is too short for LiveTrax with Call Capability but it is enough for LiveTrax Stealth)

The 'Session Timeout' parameter is explained below graphically:

Now, if a visitor moves from page 'A' (which is a tracked page) to page 'B' (which is not a tracked page) and then to page 'C' (which is a tracked page) and in this process, if he/she exceeds the 'Session Timeout', then the LiveTrax system will not be able to track this route of the visitor from page 'A' to page 'C'. So, in this case, when the visitor arrives in the page 'C', he/she will be shown as a new visitor instead of a visitor who has arrived in this page via page 'B' from page 'A'. A good solution would therefore be to enable all your web pages with live tracking or set longer Session Timeout so that you will be able to track the exact route of the visitor across your web site.

(3) Inactivity timeout: This is the time (in seconds) specifying how long a visitor can be inactive on your web site before the LiveTrax removes him/her from the LiveTrax display to your agents.

(4) Tracking icon URL: This is the URL of the image which is displayed in your web page in case of LiveTrax stealth mode - usually it will be transparent or be of size 1x1 pixels. The default image for the LiveTrax stealth will be a blank transparent GIF, size 1x1, which will be automatically loaded when you click on the 'Load Default Values' button. However, you can specify the URL of any image you wish and that image will appear in the web pages enabled with LiveTrax stealth.

(5) Save: You can click this button to save the changes that you have made in the server file using this interface.

(6) Cancel: If you are not satisfied with the changes that you have made, you can cancel the changes by clicking on the 'Cancel' button.

(7) Load Default Values: When you click on this button, the default values for 'LiveTrax with Call Capability' are loaded. The default values are:

1. vulture period: 10 seconds
2. session timeout: 120 seconds
3. inactivity timeout: 3600 seconds
4. icon url: applet/images/blank.gif

Note: You do not need to specify a value for the Tracking icon URL if you are using 'LiveTrax with Call Capability', or you could leave the default "blank.gif" image there.

(8) Optimize for Stealth: When you click on this button, the 'optimized' values for the LiveTrax stealth mode are loaded. The default values are:

1. vulture period: 5 seconds
2. session timeout: 10 seconds
3. inactivity timeout: 3600 seconds
4. icon url: applet/images/blank.gif

The default icon is a blank transparent GIF which is 0x0 pixels in size.

(9) Configure server for Stealth: You should click on this button before using the Stealth mode. After you click on this button, the file tracking.js (which is located in "http://nameofthecallsiteserver/callsiteXX/applet/javascript/") will be configured automatically for Stealth mode.