eAuditorium - NetDIVE - Introduction

CallSite is a software system for adding Live Customer Service & Call Center capabilities to your Web site. With a CallSite enabled Web site, visitors to your Web site can simply click on CallSite buttons (embedded in your Web pages) for instant communication with your staff members, anywhere in the world that your customers and staff members may be. Also CallSite has a pioneering technology, called LiveTrax(tm), which allows your staff members to monitor in real time the movement of your customers on your Web site and pro-actively call the customer to offer support and sales help. Thus CallSite transforms your web site from a digital brochure, to a place live with human interaction between your customers and staff, whether that live interaction being generated by your customer clicking on CallSite call button to say "I need help with this....." or by your staff pro-actively calling your customer via CallSite LiveTrax to say "Hi, How may I help you......".

And the communication that CallSite enables between your Customers and Agents, unlike some competing products is not limited to simple text messaging, but it includes (telephone quality) Voice over IP communication (Full-Duplex & Semi-Plex), state of the art Application Sharing (i.e., Co-browsing), White Board sharing, and much more. CallSite also provides you with secure communication. So that you can discuss sensitive confidential matters with your clients knowing that the discussion is secure from being intercepted.

The CallSite server, which you install on your Server machine.
The Agent application, which auto installs onto your Agents desktop.
The CallSite Call Button Applet, runs inside client web browser.
The CallSite communication window.
The Admin application, which allows you to remotely Admin the system.


	CallSite Introduction

	Section: I.B About CallSite CallSite is a software system for adding Live Customer Service & Call Center capabilities to your Web site. With a CallSite enabled Web site, visitors to your Web site can simply click on CallSite buttons (embedded in your Web pages) for instant communication with your staff members, anywhere in the world that your customers and staff members may be. Also CallSite has a pioneering technology, called LiveTrax(tm), which allows your staff members to monitor in real time the movement of your customers on your Web site and pro-actively call the customer to offer support and sales help. Thus CallSite transforms your web site from a digital brochure, to a place live with human interaction between your customers and staff, whether that live interaction being generated by your customer clicking on CallSite call button to say "I need help with this....." or by your staff pro-actively calling your customer via CallSite LiveTrax to say "Hi, How may I help you......". And the communication that CallSite enables between your Customers and Agents, unlike some competing products is not limited to simple text messaging, but it includes (telephone quality) Voice over IP communication (Full-Duplex & Semi-Plex), state of the art Application Sharing (i.e., Co-browsing), White Board sharing, and much more. CallSite also provides you with secure communication. So that you can discuss sensitive confidential matters with your clients knowing that the discussion is secure from being intercepted. CallSite is composed of Five main components, they are: The CallSite server, which you install on your Server machine. The Agent application, which auto installs onto your Agents desktop. The CallSite Call Button Applet, runs inside client web browser. The CallSite communication window. The Admin application, which allows you to remotely Admin the system. CallSite Server software The CallSite server is the core component of the system. It runs on your web server. The CallSite server is responsible for all communication between the Customer and the Agent. Agent application The Agent application resides on the Agent's computer and listens for incoming calls. Each Agent must have this application installed and configured in order to receive calls. When the Customer clicks on the Agent's Call Button, the Agent application notifies the Agent of the call, and allows the Agent to accept or reject calls. The Call Button Applet The Call Button Applet is installed on the web pages from which Customers can place calls to your organization. When the Customer loads a web page containing an Agent's Call Button, the Button Applet automatically indicates the Agent's status (online or offline). The Customer can click on the Button to call the Agent. If the Agent accepts communication, the Button Applet will instruct the web browser to load the Communication Applet. The Communication window When an Agent accepts a call through the Agent application, the Communication window automatically opens in both the agent's and the customer's computers. Then, the Customer and the Agent can begin communicating. The Admin Application This is a signed Applet that the Admin of your CallSite system accesses to remotely and effortlessly Admin your CallSite system, such as create new Agent accounts, delete Agent accounts, create new Call buttons, create new Call routed groups, etc.

	Contact Information (NetDIVE web site)