Section: IV.A

The CallSite Applets files are packaged with the CallSite Server in the CallSite archive. If you have not yet installed the server, unpack the CallSite Archive before proceeding. If your web server runs on a Windows system, click here. If your web server runs on a UNIX system, click here.

The CallSite Applets files are located in the applet subdirectory of Callsite directory on your web server: http://www.yourdomain.com/callsite/call/applet.

The applet directory contains the following:

• Pager.class: The Button Applet that is added to the web page from where customers can click to call the Agent.
• CallSite.jar: The archive file to speed up the downloading of the CallSite applet (for Netscape, Firefox or Oxygen Web browser users).
• CallSite.cab: The archive file to speed up the downloading of the CallSite applet (for Internet Explorer Web browser users).
• VoiceApplet.jar: The archive file containing the client Applet for voice communication (for Netscape, Firefox or Oxygen Web browser users).
• VoiceApplet.cab: The archive file containing the client Applet for voice communication (for Explorer users).
• Various .class Applet files: Applet files that are called by the Button Applet.

Note: For the CallSite System to work properly, the Applets files MUST be on the same web server as the CallSite Server.